FAQs

Answers to frequently asked questions about Audiogest.

What is the maximum file size supported?

The maximum file size is 500MB with a maximum length of 5 hours (300 minutes). This can be any video or audio file. If you want to process larger files or longer, please contact us at [email protected].

What languages are supported for transcriptions?

Audiogest supports 99+ languages, including English, Dutch, German, French, Spanish and Hindi. Click here to see a full list of languages that are supported.

What file types are supported?

All audio and video file types are supported, including the types aac, ogg, m4a, mp3, mp4, mpeg, mpga, wav, webm and more. This includes recordings files from Zoom, Google Meet, Microsoft Teams, iPhone Voice Memos, etc.

Is my data used to train AI models?

No, your data is never used to train or fine-tune machine learning or AI models.

How is my data stored?

Uploaded recording files are converted to audio files and are stored on our servers that are hosted in the EU (Frankfurt, Germany). All other data, including user data is stored on servers located in Amsterdam, the Netherlands. Your data can be deleted by deleting your file in the app. Check our privacy policy and terms and conditions for more information.

Do you offer a student discount?

Yes, 30% off for all credit purchases! Send us an email from a .edu or student email address to get the discount code.

Do you offer a discount for high volume?

Yes, we offer discounts for purchases 50+ transcript hours. Please email [email protected] to discuss details.

Why won’t my file upload?

Check if your file’s audio and video format is supported. Maximum file size is 500 MB or 5 hours. Your internet speed may also affect the upload speed.

Why isn’t my transcript 100% accurate?

Our AI isn’t always 100% accurate. Audio quality, overlapping speech, and unclear speech can affect transcript quality.

Why are parts of my recording missing from the transcript?

Long pauses with no speech may cause gaps. Try splitting the audio or re-uploading the file.

Why do I have to provide vocabulary when generating a transcript?

Your provided vocabulary will help our AI to generate more accurate transcripts. Provide names, acronyms and foreign words for our AI to recognize and transcribe correctly.

Why is transcribing taking so long?

Long files might take a bit of extra time to process. If there’s no result after 15+ minutes, don’t delete the file; contact us.